Contactos - gov.pt

Contact us to clarify doubts about the information and services provided on the gov.pt portal, or for support in solving problems encountered in using the portal and autenticação.gov services.

Use the telephone contacts shown on this page or use the portal's Virtual Assistant by clicking o the right side of the screen

Alternatively, if you would like an answer by email, you can use the form available on this page.

Contact form

Choose the subject and follow the instructions carefully so that we can respond in the most appropriate way. If your question does not fit in one of the available options, you should select the option "Others" and write the subject for which you want clarifications (when writing, suggestions will be presented).

To formally send compliments, suggestions and complaints use the Electronic Yellow Book.

Important: Do not include personal information of a financial nature.

Change of address on the Citizen Card

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Citizen Card

Subject

Change of address on the Citizen Card - Help in carrying out the service

To find out how to change your address, please refer to the page Changing the address on the Citizen Card.

If you need help with carrying out the service, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Indicate the browser and version you are using (e.g. Internet Explorer 8)

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the service is giving an error:

include the description of the error in your message (at what point in the process is the error message made available)
attach the print screen/image of the error (full screen).

Return Contact form

Citizen Card

Subject

Change of address on the Citizen Card - Address confirmation

To find out how to confirm the change of address, please refer to the page Confirm the change of address on the Citizen Card.

If you need help with carrying out the service, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the confirmation deadline (this information is in the confirmation letter)

200/200

Indicate the version of the Autenticação.gov application installed on your computer

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the service is giving an error:

include the description of the error in your message (at what point in the process is the error message made available)
attach the print screen/image of the error (full screen).

Return Contact form

Citizen Card

Subject

Change of address on the Citizen Card - Service authentication problems

If you are having trouble authenticating in the Citizen Card change of address service, we suggest you try again in an anonymous window.

If the problem persists, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the number of the Citizen Card

200/200

Select the method of authentication used Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Indicate the browser and version you are using (e.g. Internet Explorer 8)

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If in the authentication method you selected Digital Mobile Key (CMD), please indicate in the message the mobile phone number associated to the CMD.

If the authentication to the service is giving an error, attach the print screen/image of the error (full screen).

Return Contact form

Citizen Card

Subject

Change of address on the Citizen Card - Check request status

You can check the status of your change of address request through

the reserved area of the gov.pt portal:
- Log in and go to “Citizen Card services on the portal”.
the Change the address on the Citizen Card service:
- Click on “Change address”, log in to the service and click on “Consult processes”.

If you have any further questions, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the number of the Citizen Card or the code / number of the process of change of address

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help::

The code / number of the change of address process can be consulted in the reserved area of the gov.pt portal:

Log in and go to “Citizen Card services on the portal”.

Autenticação.gov computer application

Online cancellation of the Citizen Card

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Citizen Card

Subject

Online cancellation of the Citizen Card - Help in carrying out the service

To find out how to cancel the Citizen Card online, please refer to the page Cancel the Citizen Card.

If you need help with carrying out the service, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Select the reason for cancellation Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Indicate the browser and version you are using (e.g. Internet Explorer 8)

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the service is giving an error:

include the description of the error in your message (at what point in the process is the error message made available)
attach the print screen/image of the error (full screen).

Return Contact form

Citizen Card

Subject

Online cancellation of the Citizen Card - Service authentication problems

If you are having trouble authenticating in the Citizen Card cancellation service, we suggest you try again in an anonymous window.

If the problem persists, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the number of the Citizen Card

200/200

Select the method of authentication used Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Indicate the browser and version you are using (e.g. Internet Explorer 8)

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If in the authentication method you selected Digital Mobile Key (CMD), please indicate in the message the mobile phone number associated to the CMD.

If the authentication to the service is giving an error, attach the print screen/image of the error (full screen).

Return Contact form

Citizen Card

Subject

Online cancellation of the Citizen Card - Check request status

To find out how to consult the status of the request for cancellation of the Citizen Card, please check the page Consult the processes of online cancellation and/or renewal of the Citizen Card.

If you need help with carrying out the service, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the number of the Citizen Card or the number of the cancellation process

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Difficulties in signing electronic documents

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Citizen Card

Subject

Difficulties in signing electronic documents

If you have difficulties signing documents with the Citizen Card, please refer to the page on digital signature with Citizen Card of the Autenticação.gov portal.

If you need help with carrying out the service, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the version of the Autenticação.gov application installed on your computer

200/200

Indicate the expiry date of the Citizen Card

200/200

Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the service is giving an error:

include the description of the error in your message (at what point in the process is the error message made available)
attach the print screen/image of the error (full screen).

Authentication difficulties in accessing services/portals

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Citizen Card

Subject

Authentication difficulties in accessing services/portals

To authenticate with the Citizen Card, you need to have a card reader. Just insert the card in the card reader and enter the authentication PIN code, when requested by the portal or service you want to access.

If you are experiencing difficulties authenticating, we suggest you try again in an anonymous window.

If the problem persists, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the expiry date of the Citizen Card

200/200

Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Indicate the browser and version you are using (e.g. Internet Explorer 8)

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the service is giving an error:

include the description of the error in your message (at what point in the process is the error message made available)
attach the print screen/image of the error (full screen).

Error when checking the validity of the digital signature

Autenticação.gov plugin

Online renewal of the Citizen Card

Return Contact form

Citizen Card

Subject

Online renewal of the Citizen Card - Help in carrying out the service

To find out how to renew the Citizen Card online, please refer to the page Renew the Citizen Card.

If you need help with carrying out the service, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Select the reason for renewal Indicate the expiry date of the Citizen Card

200/200

Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Indicate the browser and version you are using (e.g. Internet Explorer 8)

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the service is giving an error:

include the description of the error in your message (at what point in the process is the error message made available)
attach the print screen/image of the error (full screen).

Return Contact form

Citizen Card

Subject

Online renewal of the Citizen Card - Service authentication problems

If you are having trouble authenticating in the Citizen Card renewal service, we suggest you try again in an anonymous window.

If the problem persists, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the number of the Citizen Card

200/200

Select the method of authentication used Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Indicate the browser and version you are using (e.g. Internet Explorer 8)

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If in the authentication method you selected Digital Mobile Key (CMD), please indicate in the message the mobile phone number associated to the CMD.

If the authentication to the service is giving an error, attach the print screen/image of the error (full screen).

Return Contact form

Citizen Card

Subject

Online renewal of the Citizen Card - Check request status

To find out how to consult the status of the request for renewal of the Citizen Card, please refer to the page Consult the processes of online cancellation and/or renewal of the Citizen Card.

If you need help with carrying out the service, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the number of the Citizen Card or the number of the renewal process

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Scheduling for a Citizen Spot

"I Lost My Wallet" Desk

Compliments / Complaints / Suggestions

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Citizen Shops and Citizen Spots

Subject

Compliments / Complaints / Suggestions

Fill in the following form if you want to compliment, complain or leave a suggestion about the service received in a Citizen Shop or in a Citizen Spot.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Select what you want Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help

In your message indicate the Citizen Shop or Spot to which you want to send a compliment, a complaint or a suggestion.

Opening hours and services provided

Lost objects

Support for the internationalisation of the business

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Companies and Businesses

Subject

Support for the internationalisation of the business

The following form is intended for matters relating to support and advice for the internationalisation of companies and international expansion of business.

All fields marked with an asterisk (*) are required.

Enter your full name Enter your email address Select the subject and sub-subject of your contact Indicate your telephone number

200/200

Indicate your company's name

200/200

Indicate your company's VAT number (NIPC)

200/200

Indicate your company's CAE code

200/200

Write your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help

To fill in the CAE code field, use the CAE search.

Economic activities and commercial establishments

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Companies and Businesses

Subject

Economic activities and commercial establishments

The following form is intended for matters related to electronic services for accessing, changing and terminating economic activity, as well as communications to entities.

Use this form to:

request information
report difficulties in the execution of services
report authentication problems when accessing services.

All fields marked with an asterisk (*) are required.

Enter your full name Enter your email address Select the subject of your contact Indicate your telephone number

200/200

Indicate your company's name

200/200

Indicate your company's VAT number (NIPC)

200/200

Indicate your company's CAE code

200/200

Write your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help

To fill in the CAE code field, use the CAE search.

Commerce, Services and Restaurants (RJACSR)

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Companies and Businesses

Subject

Commerce, Services and Restaurants (RJACSR)

The following form is intended for matters related to the legal regime of access and exercise of activities of commerce, services and restaurants (RJACSR).

All fields marked with an asterisk (*) are required.

Enter your full name Enter your email address Indicate your telephone number

200/200

Indicate your company's name

200/200

Indicate your company's VAT number (NIPC)

200/200

Indicate your company's CAE code

200/200

Write your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help

To fill in the CAE code field, use the CAE search.

Company set up and commercial registry services

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Companies and Businesses

Subject

Company set up and commercial registry services

The following form is for matters related to setting up a company online, obtaining certificates and other services related to company registry.

Use this form to:

request information
report difficulties in the execution of services
report authentication problems when accessing services.

All fields marked with an asterisk (*) are required.

Enter your full name Enter your email address Indicate your telephone number

200/200

Indicate your company's name

200/200

Indicate your company's VAT number (NIPC)

200/200

Indicate your company's CAE code

200/200

Write your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Ajuda ao preenchimento

Para preencher o campo do código CAE, use a pesquisa de CAE.

Electronic Company Dossier (DEE)

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Companies and Businesses

Subject

Electronic Company Dossier (DEE)

The following form is intended for matters related to accessing the Electronic Company Dossier (DEE), consultation and continuation of files stored in or made available through the DEE.

Use this form to:

request information
report authentication problems when accessing services
report difficulties accessing requests
report difficulties continuing or finalising requests.

All fields marked with an asterisk (*) are required.

Enter your full name Enter your email address Indicate your telephone number

200/200

Indicate your company's name

200/200

Indicate your company's VAT number (NIPC)

200/200

Indicate your company's CAE code

200/200

Write your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help

To fill in the CAE code field, use the CAE search.

Business Spots

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Companies and Businesses

Subject

Business Spots

To schedule or obtain clarifications about service at the Business Spots, call 210 489 011 or 300 003 980 (cost of a local call), business days from 9 am to 6 pm.

For addresses and opening hours of the Business Spots, please refer to page Service desks - Opening and closing hours.

If you want further clarifications, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your full name Enter your email address Indicate your telephone number

200/200

Write your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Business information and advice

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Companies and Businesses

Subject

Business information and advice

The following form is intended for issues related to business support, such as SME qualification and certification, business financing and investment incentives.

All fields marked with an asterisk (*) are required.

Enter your full name Enter your email address Select the subject and sub-subject of your contact Indicate your telephone number

200/200

Indicate your company's name

200/200

Indicate your company's VAT number (NIPC)

200/200

Indicate your company's CAE code

200/200

Write your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help

To fill in the CAE code field, use the CAE search.

Industrial Licensing (SIR)

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Companies and Businesses

Subject

Industrial Licensing (SIR)

The following form is for matters relating to Industrial Licensing, such as a request for the installation or alteration of an industrial establishment.

Use this form to:

request information
report difficulties in the execution of services
report authentication problems when accessing services.

All fields marked with an asterisk (*) are required.

Enter your full name Enter your email address Indicate your telephone number

200/200

Indicate your company's name

200/200

Indicate your company's VAT number (NIPC)

200/200

Indicate your company's CAE code

200/200

Write your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help

To fill in the CAE code field, use the CAE search.

Cancel the Digital Mobile Key

Difficulties in signing electronic documents

Return Contact form

Digital Mobile Key (CMD)

Subject

Difficulties in signing electronic documents

If you have difficulties signing documents with the Digital Mobile Key (CMD), please refer to the page on digital signature with the CMD of the Autenticação.gov portal.

If you need help with carrying out the service, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the mobile phone number associated to the CMD

200/200

Select the identification document associated to the CMD Indicate the number of the identification document associated to the CMD

200/200

Indicate the version of the Autenticação.gov application installed on your computer

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the identification document associated to the CMD is the passport, indicate the country of origin in your message.

If the service is giving an error:

include the description of the error in your message (at what point in the process is the error message made available)
attach the print screen/image of the error (full screen).

Authentication difficulties in mobile applications

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Digital Mobile Key (CMD)

Subject

Authentication difficulties in mobile applications

If you need help authenticating with the Digital Mobile Key (CMD) in mobile applications, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate in which mobile application you tried to authenticate

200/200

Indicate the mobile phone number associated to the CMD

200/200

Select the identification document associated to the CMD Indicate the number of the identification document associated to the CMD

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the identification document associated to the CMD is the passport, indicate the country of origin in your message.

If authentication in the application is giving an error, attach the print screen/image of the error (full screen).

Authentication difficulties in services/portals

Return Contact form

Digital Mobile Key (CMD)

Subject

Authentication difficulties in services/portals

If you are having trouble authenticating with your Digital Mobile Key (CMD), we suggest you try again in an anonymous window.

If the problem persists, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate in which service / portal you tried to authenticate

200/200

Indicate the mobile phone number associated to the CMD

200/200

Select the identification document associated to the CMD Indicate the number of the identification document associated to the CMD

200/200

Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Indicate the browser and version you are using (e.g. Internet Explorer 8)

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the identification document associated to the CMD is the passport, indicate the country of origin in your message.

If the service/portal is giving an authentication error:

include the description of the error in your message (at what point in the process is the error message made available)
attach the print screen/image of the error (full screen).

Error when checking the validity of the digital signature

Request for activation of the Digital Mobile Key

Return Contact form

Digital Mobile Key (CMD)

Subject

Request for activation of the Digital Mobile Key

To learn how and where you can activate the Digital Mobile Key (CMD), check the page Activate the Digital Mobile Key.

CMD activation through the Autenticação.gov portal is only possible for citizens with a Citizen Card, card reader and Citizen Card authentication PIN code.

If you are having trouble activating the CMD, we suggest you try again in an anonymous window.

If the problem persists, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the mobile phone number you are associating to the CMD registry

200/200

Select the identification document associated to the CMD Indicate the number of the identification document associated to the CMD

200/200

Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Indicate the browser and version you are using (e.g. Internet Explorer 8)

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the identification document associated to the CMD is the passport, indicate the country of origin in your message.

If the online CMD activation is giving an error:

include the description of the error in your message (at what point in the process is the error message made available)
attach the print screen/image of the error (full screen).

Problems with CMD certificate registry in the Autenticação.gov application

Return Contact form

Digital Mobile Key (CMD)

Subject

Problems with CMD certificate registry in the Autenticação.gov application

If you are having problems registering the Digital Mobile Key (CMD) certificate in the Autenticação.gov computer application, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the version of the Autenticação.gov application installed on your computer

200/200

Indicate the mobile phone number associated to the CMD

200/200

Select the identification document associated to the CMD Indicate the number of the identification document associated to the CMD

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the identification document associated to the CMD is the passport, indicate the country of origin in your message.

Send full print screen/images of every step you carry out, down to the last step you manage to get to.

Digital Mobile Key status check

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Digital Mobile Key (CMD)

Subject

Digital Mobile Key status check

If you would like information on the status of your Digital Mobile Key (CMD), please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your name Enter your email address Indicate the mobile phone number associated to the CMD

200/200

Select the identification document associated to the CMD Indicate the number of the identification document associated to the CMD

200/200

Enter your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help:

If the identification document associated to the CMD is the passport, indicate the country of origin in your message.

Difficulties authenticating on the gov.pt portal

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gov.pt - Authentication, registration and reserved area

Subject

Difficulties authenticating on the gov.pt portal

If you are experiencing difficulties authenticating on the portal, we suggest you try again in an anonymous window.

If the problem persists, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your full name Enter your email address Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Indicate the browser and version you are using (e.g. Internet Explorer 8)

200/200

Write your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Filling in help

If in the authentication method used you selected the Digital Mobile Key (CMD), in the message field include the following information:

identification document associated to the CMD (Citizen Card, identity document, passport, residence card or permit)
number of the identification document associated to the CMD
if the identification document is a passport, indicate its country of origin.

If in the authentication method used you selected username and password, in the message field indicate the email associated to the registration on the portal.

Difficulties creating an account on the gov.pt portal

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gov.pt - Authentication, registration and reserved area

Subject

Difficulties creating an account on the gov.pt portal

If you are experiencing difficulties registering on the portal, please fill in the following form.

All fields marked with an asterisk (*) are required.

Enter your full name Enter your email address Enter the email you are associating with the registration

200/200

Select the authentication method with which you want to register Indicate the operating system and version you are using (e.g. Windows 7 64 bits)

200/200

Indicate the browser and version you are using (e.g. Internet Explorer 8)

200/200

Write your message

4000/4000

Upload file(s) (maximum size per file: 5 MB; maximum total size: 20 MB)

Upload

Browsing the reserved area

Services avaivable on the portal

Reclamações, elogios e sugestões

Para fazer reclamações, elogios ou sugestões online a serviços públicos, utilize um dos links disponíveis nesta página.

Contacts

Contact form

Citizen Card

Citizen Shops and Citizen Spots

Companies and Businesses

Digital Mobile Key (CMD)

gov.pt - Authentication, registration and reserved area

id.gov.pt

Others

Reclamações, elogios e sugestões

Practical guides

Family

Having a child

Housing

Moving to a new home

Culture, tourism and leisure

Travelling abroad

Business Spot Helpline

Citizen Helpline

Email contact